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Trying to get help with my new Sense 2

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‎10-01-2022 19:53 - last edited on ‎10-03-2022 18:54 by Fitbit Moderator

‎10-01-2022 19:53 - last edited on ‎10-03-2022 18:54 by Fitbit Moderator

Tried to get help with my new Sense 2 concerning the body response tile. Fitbit agents were poorly trained and rude. Numerous dropped calls. Am returning my Sense 2. Have been a loyal Fitbit customer since 2010 and have purchased numerous Fitbit products. No more!

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎10-03-2022 18:58 - last edited on ‎07-25-2023 03:53 by Fitbit Moderator

‎10-03-2022 18:58 - last edited on ‎07-25-2023 03:53 by Fitbit Moderator

Hi there, @Guahan.

Thanks for taking the time to share your feedback, and I'm sorry for the experience that you've had while contacting our Support team. This isn't the type of experience that we want you to have and we'll work to improve our services, as well as prevent this from happening again.

If you want to give your Sense 2 another try, please provide us as many details as you can about the issues you've been experiencing. You can also check this help article which provides detailed information about how to track and manage stress, as well as some troubleshooting tips. Keep me posted.

Best Answer

‎10-04-2022 13:29

In response to LizzyFitbit

‎10-04-2022 13:29

Thanks, LizzyFitbit, for reaching out to me about my problematic Sense 2.

FYI, I received an email yesterday from Fitbit Support saying: "Thanks for
letting us know about this issue. We're aware of it, but may not be able to
provide a fix in the immediate future. **** We understand that this isn't
the resolution you're hoping for, but rest assured we're always working to
improve our products."

Based on this response, I returned my Sense 2 to Best Buy and received a
full refund. I have reactivated my Sense 1 and it is working splendidly.

With Regards,

Steve
Best Answer

‎10-06-2022 11:40 - last edited on ‎07-25-2023 03:53 by Fitbit Moderator

In response to Guahan

‎10-06-2022 11:40 - last edited on ‎07-25-2023 03:53 by Fitbit Moderator

Hi there, @Guahan.

You're welcome! Thanks to you for keeping me posted and sharing the response you received from our Support team. I'm sorry the Sense 2 didn't work for you, but I'm glad you're having a good experience with the Sense. Your feedback is appreciated and we'll keep working to improve our products, and make Fitbit useful for you. If you need anything else, don't hesitate to let us know.

Best Answer