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Unable to complete my Sense 2 order

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‎12-21-2022 19:48 - last edited on ‎12-25-2022 10:48 by Fitbit Moderator

‎12-21-2022 19:48 - last edited on ‎12-25-2022 10:48 by Fitbit Moderator

I am trying to place an order and twice now the order went through, but then was cancelled internally and I didn’t find out until I tried to track the shipment. Now when I try to place an order, no matter which card, it says the payment did not go through. I tried to check out as a guest, I have used safari and chrome, I cleared the browsing cache, there is nothing wrong with my card or bank. I’ve had another person try to place the order and still it gives the same message. I have been using a Fitbit for years. Customer service said there was an issue with my fitbit account and that’s why the orders kept cancelling, so I checked out as a guest. Are there any other suggestions

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎12-24-2022 17:14

‎12-24-2022 17:14

I don't know but do you mind if I report your post so that I can escalate your issue?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎12-25-2022 11:01

In response to DramaQueenDiva

‎12-25-2022 11:01

Welcome to the Community, @swrzesinski. @DramaQueenDiva Thanks for the heads up!

 

@swrzesinski I'm sorry you're having this experience, and appreciate the details provided as well as the steps tried prior to posting. Because you already have a case created with our Support team, I went ahead and forwarded your post so they can have it on hand. They have specialized tools, so please get back to them and keep an open communication. I'm sure they'll continue helping you with this matter.

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