Unable to move to Google due to another Fitbit on my account

[Hammerpgh]

I’ve been trying to mode my Fitbit account to Google (reluctantly) but I get a message telling my my google account already has another Fitbit account associated with it. I don’t have another Fitbit account so I contacted support but they’ve said they cannot help as they cannot remove the other account. 

Anyone here run into a similar problem and resolved it??

I was going to login to the dashboard using my Google account to see if I could see the Fitbit account it was talking about and remove it but I can’t for the life of me work out how to do that as whatever I do I don’t get taken to the dashboard any longer. I even clicked the dashboard link in the weekly stats email I get but that just took me to the store trying to sell me a new phone!! I knew this would get messy once Google took over what was once a really simple and positive experience with Fitbit 😡

[Rich_Laue]

it sounds like, in the past you did create an account with your G-Mail address. I would check your saved passwords, maybe the password will be found there. If not use the forget password option to recover the lost password. Once you log into this account you can use the option to delete, You are given a 30 grace period to recover the account. You migt have to wait before you can port over to a google login

[Hammerpgh]

Thanks for responding but nope i’ve never created another account. I would do as you suggest but as pointed out I can never get to the dashboard because Google insists on taking me to a shop page trying to get me to buy a new phone!!

It’s taken me a day to log back into this forum despite the fact the email and password are correct. Google have totally screwed things in my view and are not willing to offer any help to resolve the issue.

[Hammerpgh]

Sorry just to clarify as well that I can get into the Google account that apparently has this fake Fitbit account associated with it but I cannot get to the dashboard to try to delete it because the website dashboard option has been removed as far as I can tell.

[Krimpoekel]

I'm experiencing the same issue. Looking for a solution. Did you find one?

[Hammerpgh]

Unfortunately not so far. Even more annoyingly I got an email from Google this morning warning me about the loss of my ability to use Fitbit and losing my data if I do not migrate by February!! 

it’s so frustrating how unhelpful they have been through all of this. My Fitbit Sense 2 which I only got last year becomes obsolete unless they fix the issue!

 I’ll be seeking financial redress unless they can resolve it.