Unable to move to Google due to another Fitbit on my account

[Hammerpgh]

I’ve been trying to mode my Fitbit account to Google (reluctantly) but I get a message telling my my google account already has another Fitbit account associated with it. I don’t have another Fitbit account so I contacted support but they’ve said they cannot help as they cannot remove the other account. 

Anyone here run into a similar problem and resolved it??

I was going to login to the dashboard using my Google account to see if I could see the Fitbit account it was talking about and remove it but I can’t for the life of me work out how to do that as whatever I do I don’t get taken to the dashboard any longer. I even clicked the dashboard link in the weekly stats email I get but that just took me to the store trying to sell me a new phone!! I knew this would get messy once Google took over what was once a really simple and positive experience with Fitbit 😡

[Rich_Laue]

it sounds like, in the past you did create an account with your G-Mail address. I would check your saved passwords, maybe the password will be found there. If not use the forget password option to recover the lost password. Once you log into this account you can use the option to delete, You are given a 30 grace period to recover the account. You migt have to wait before you can port over to a google login

[Hammerpgh]

Thanks for responding but nope i’ve never created another account. I would do as you suggest but as pointed out I can never get to the dashboard because Google insists on taking me to a shop page trying to get me to buy a new phone!!

It’s taken me a day to log back into this forum despite the fact the email and password are correct. Google have totally screwed things in my view and are not willing to offer any help to resolve the issue.

[Hammerpgh]

Sorry just to clarify as well that I can get into the Google account that apparently has this fake Fitbit account associated with it but I cannot get to the dashboard to try to delete it because the website dashboard option has been removed as far as I can tell.

[Krimpoekel]

I'm experiencing the same issue. Looking for a solution. Did you find one?

[Hammerpgh]

Unfortunately not so far. Even more annoyingly I got an email from Google this morning warning me about the loss of my ability to use Fitbit and losing my data if I do not migrate by February!! 

it’s so frustrating how unhelpful they have been through all of this. My Fitbit Sense 2 which I only got last year becomes obsolete unless they fix the issue!

 I’ll be seeking financial redress unless they can resolve it.

[Hammerpgh]

So today I had another response from Google which proves yet again what an inflexible and inefficient system they have created in respect of their takeover of what used to be such an easy and reliable Fitbit system. Here is the response:-

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Thanks for reaching out to the Fitbit customer care team.

We have identified that the Google account you are trying to use is already associated with an existing Fitbit account. Due to this, the app is unable to proceed with the migration process for your current Fitbit account.

It's important to understand that you need to use a Google account that has never been used to set up or log in to Fitbit before. It's not just about whether it's currently linked; the Google account must be entirely new to the Fitbit ecosystem.

Therefore, the solution is to create a new Google account and then use this new Google account to perform the Fitbit account migration.

Once you have created a new Google account, please follow the in-app instructions to migrate your Fitbit account to this new Google account.

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How utterly ridiculous!! How can they have allowed something so basic to slip through as not being able to delete an erroneous account 🫣 I'm gobsmacked by the lack of foresight this shows and further confirms the fears so many of us had when Google took over the running of Fitbit. It was bad enough when they removed our much used communities but to make such a mess of this migration process is unacceptable. I have no faith in the reliability of what they have provided and the shocking lack of support leaves me concerned about the security of the data they wish us to migrate. I have seen plenty of posts about data loss and poor functionality which does not bode well at all.