Unable to request refund for Sense 2

[nightnurse13]

HI, I'm trying to contact customer service about a return authorization and no one is answering or they cut me off?  Has anyone had trouble with returning or talking with customer service?

I'm returning the sense 2 because it's not compatible with the fiton app.

Moderator Edit: Clarified subject

[moviediva]

Try the chat function and see if that works

[LizzyFitbit · Accepted solution]

@nightnurse13 Welcome to the Community. @moviediva Thanks for stopping by to help our member.

@nightnurse13 Thanks for your efforts, and I'm sorry the Sense 2 didn't work for you. I went ahead to check your details and it seems our Support team is already providing you with assistance. Your case is in good hands, so please keep an open communication with them.

[nightnurse13]

Yes! I did get assistance, thank you so much for following up...actually
all the avenues I tried, did...much appreciated.

Thank you again!

--
Simone

[LizzyFitbit]

Hi there, @nightnurse13.

You're very welcome! I'm glad you received help and in case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can make new friends and start your own topics. Have a good one! 😎