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Watch wont load even after reboot and default. Stuck on loading screen

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‎11-19-2023 12:29 - last edited on ‎01-21-2025 08:45 by Fitbit Moderator

‎11-19-2023 12:29 - last edited on ‎01-21-2025 08:45 by Fitbit Moderator

I bought my watch almost a year ago and a week ago it was stuck on the startup screen even after a hard reset. ANything I do and i still get stuck at the same place. I tried contacting chat support but it isnt working for me either. I dont know if im still under warranty but I would like to know what I should do now.

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‎11-20-2023 03:27

‎11-20-2023 03:27

Welcome to the Fitbit community, @IamDerekB!

Sad to hear that your Sense 2 isn't working as expected. Thanks for having taken the time trying to get things fixed by yourself.
I'd suggest contacting Fitbit support to check warranty status and for further assistance:

Fitbit Support Contact 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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