What's wrong with fitbit sense 2?

[Weezyboss2137]

When I bought sense 2, I thought I would get a wonderful watch, but all I got was disappointment. Sense 2 is unfinished, it lacks many applications, in earlier versions there is a large selection of interesting applications and sense 2 does not even have a music panel and you add period tracking in the update, gosh.. I feel terribly cheated by Fitbit for almost $250, do something about it

[Rich_Laue]

As mentioned in other places, Google has removed the ability for users to write apps for the newer Versa and Sense line. Sorry, but we are limited to the apps written by Fitbit/Google 

[Guy_]

Hi @Weezyboss2137 - did you know if you are unhappy with the watch Fitbit have a 45 day refund policy or possibly authorised dealers too, some stores provide 14 to 30 day refunds.

[asiayeah]

Refund is certainly one way, but we really need to stop fitbit from doing more false advertising for various reasons.

Sense 2 is NOT a smartwatch. Period.

[Rich_Laue]

 @asiayeah what makes a smart watch smart? What non watch functions does the watch need to do? 

What is the definition of a non smart watch? A smart watch? How does a non smart watch differ from a dumb watch? What about a mechanical watch oppose to a computer controlled watch? Does having a computer make the watch smart. 

Why do people spend hundreds of dollars on a device without first researching into what features it has? When they have no idea what the company is promoting, how do you even know whaat to expect? Dohen  youthe blame the manufacturer for your lack of research. The fact that the watch doesnt meet the useres expectation is signs of the user not making a smart purchase. 

Asking which watch is better, is not the same as asking which watch is better for you (or me). Before a user can ask if a watch will meet their needs, they first need to identify their needs. 

Time to identify

• what the want a watch.to do
• what functions do they absolutely need
• What functions can the live without. 

Now research what they want to purchase

• what functions does this possible purchase have
• does it do what i need it to do
• does it also do what i would like it to do
• does it meet my needs, if not do i keep looking at this model
•  will i be happy if my needs are not meet 
• how about desires
• what functions are missing
• can i live with the missing function
• if possible read some reviews, watch some video reviews
• will i be happy not having some of my must have functions 

This way the user will know what they want, know what their future purchase is advertising it has, and has an idea if they can live with the purchase.

11 years ago i bought my Fitbit Ultra i first  researched for three weeks. Work was busy, but i wanted to know as much as i could know

Blaiming the company because of the users lack of research will not hold up in court 

[asiayeah]

@Rich_Laue I’m afraid I cannot answer your questions. But I would suggest you to Google it or use ChatGPT for an answer. 

[Rich_Laue]

Im not looking for answers. Im saying that these are the questions  every  user needs to have answers for, before parting with their money. 

That fact that a user can not answer these questions means that the  user made an impulse, not a well thought  out informed purchase. As an impulse buyer, the  user should have realized that they most likely will, in the future, regret the purchase. Which seems to be the case. 

@asiayeah your response above tells us that you havent researched/ looked at what  Fitbit has advertised

What a users believes the watch should do, does bot mean the manufac manufacturer claims it does. 

Good news is that the user is given 45 days to return 

[Goosse1962]

Smartwatch - Wikipedia

A smartwatch is a wearable computer in the form of a watch; modern smartwatches provide a local touchscreen interface for daily use, while an associated smartphone app provides management and telemetry, such as long-term biomonitoring.

Smartwatch Definition & Meaning - Merriam-Webster

: a wristwatch that includes computerized functionality (such as the ability to display text messages or notifications) and that is usually designed to work with a smartphone

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According to the above, the Sense 2 is a smartwatch. I'm less concerned with definition than the functionality. @Rich_Laue makes a good suggestion when making purchases. When I purchased my Sense, it was the first time in years that I looked outside of Fitbit. At the time, the best reviewed health trackers were Fitbit. I still compared features and dimensions across brands before selecting the 2 best matches to my needs. Both were Fitbit. The Sense was the best fitting of my HR tracking devices because it fit my small wrist better. I had little use for some of its features including the massive number of watch faces, many of which I rejected because they weren't battery optimized.

When I needed to replace the Sense after 18 months and a repair that didn't last because the battery was expanding, I debated between another Sense or upgrading to the Sense 2. Nothing else had the dimensions to fit my wrist for accurate HR readings and the features I wanted. The Sense 2 had a few improved features. I also hoped that it had followed suit with my phone manufacturer with better battery management for battery lifespan. It helps when a device has been on the market long enough for good feedback. The broken screen issue reported for the Sense was why I purchased the insurance that would either repair it or apply a credit to fully replace the device or to apply against a different device (insurers choice). I also researched the insurance options.

The Sense 2 has worked well for me for more than a year. Part of that may be that the aborted upgrade never rolled out to me. The latest update has been working fine after it rolled out to me. I prefer a working device to one with many unnecessary options and constant debugging.

In my opinion, people should do their research before buying and then exorcise the return policy if it turns out not to be what they want. @Weezyboss2137, the solution given about activating the return policy is likely your best solution.

I hope this helps and have a Terrific day!

[asiayeah]

I agree users should do their research before buying. But there is also a responsibility on the sellers to provide enough and correct information on their products. Most of the Sense 2 users assume Sense 2 will have functionalities of Sense 1 and improve and build upon it. I don’t think fitbit has done a good job in this area at all. 

Refund is 1 option. First, it is not environmental friendly. Also it’s only available on selected countries. Fitbit is pulling out from many countries in 2023 and that solves some of this problem, however. 

Perhaps Sense 2 should never be called a Sense series “smartwatch” at all. Product names indeed carries a very important information of a product. Apps is a very important element of a smartwatch these days. If it’s not available then Fitbit Sense 2 should never be marketed as supporting thousands of applications on some boxes. The missing functionalities from Sense 1 to 2 must be communicated clearly from Fitbit.  

[asiayeah]

@Rich_Laue Thank you for the response..

I probably haven't researched on Sense 2 enough because mine was a pre-order. I also don't want to refund it within the 45 windows because I have concerns on the environment impact.

Everyone has their daily agenda and I am sure we cannot expect every fitbit purchaser to research as much as you do. 

My point is given so many Sense 2 purchasers have a high level of unexpectation after purchasing, there is a room of improvement there. Don't we agree?

[Rich_Laue]

@Goosse1962 so by your definition, even though you where not the one saying the Sense 2 can not be considered a smart watch, the Sense 2 does fit the definition of a smart watch? 

I wasn't asking for my benifit, but to get people to think about what is a smart watch, and if the Sense 2 fits the definition 

[asiayeah]

That’s very interesting. We should have a poll on it.

But one thing is for sure, Sense 2 is losing its smart capability comparing to Sense 1.