iPhone & Fitbit issues / compatibility

[AnnaW77]

My last 3 Fitbit devices (Charge5 and Sense2) don’t seem to work properly and I am beginning to wonder if there is an issue with iPhone compatibility or are Fitbit products becoming less reliable?  Sleep not registering, features such as call answering, sleep noise recording and google maps not working.    Never used to have these issues with Charge 3 (but screen display did disappear).  

I have tried all the fixes FitBit and internet suggest (restarting, reloading, wearing Fitbit higher/lower/loser/tighter/front/back, sensitive/normal etc) but nothing works.  Fitbit replaced my first Charge5 but the same issues and then upgraded to Sense2 as thought this would work but even worse!  Fitbit now refusing to refund my total cost of the devices, only the difference in upgrade!  I feel totally ripped off and can’t help but feel that either there is an issue with iPhones and Fitbits being compatible or the devices simply don’t do what Fitbit says they do!  Customers shouldn’t be inconvenienced and left out of pocket!  Will never buy another one if they don’t work!

[LokeAa]

As long as your phone runs iOS 15 or higher, and you grant all permissions needed etc it should not be a problem.

[AnnaW77]

My iPhone has always had the most updated software - I have had this issue with the last three FITBITS and I can see from the internet that I don’t appear to be alone.  My point is that clearly there is an issue and customers should not be hoodwinked - if the items don’t work properly if you have an iPhone then customers should be aware as it impacts them.  

If the issue is resolved with newer models e.g Charge 6 then customers should be offered these as courtesy replacements.  If it isn’t resolved and FITBIT are aware of an issue with regards to iPhones then they should make consumers aware otherwise it is misleading- you cannot say it takes calls , records sleep, works with Google maps only on some devices.  This is wrong.  I wonder how many iPhone users are finding the same issue and getting brushed aside by FITBIT and left out of pocket.  

My point is that my original Charge 5, the replacement (under warranty), nor the upgrade to Sense2 work properly.   It seems strange that 3 separate devices wouldn’t work properly - does this mean they are all independently faulty (which doesn’t say much for build quality) or is there an issue with iPhone compatibility that isn’t being flagged?  

I simply want this resolved - either my faith should be restored in FITBIT by having a device that works or I should be refunded for the items that are not fit for purpose under the Sales of Goods Act 1979 and Consumer Rights Act 2015.  I should not be left inconvenienced and out of pocket.

How many iPhone users are also having issues with the FITBIT not undertaking the functions it says e.g no sleep score or any sleep monitoring, no oxygen  monitoring, no snore recording, not answering/notifying calls, not showing texts consistently, not showing google map directions etc?  

[AnnaW77]

My iPhone has always had the most updated software - I have had this issue with the last three FITBITS and I can see from the internet that I don’t appear to be alone. My point is that clearly there is an issue and customers should not be hoodwinked - if the items don’t work properly if you have an iPhone then customers should be aware as it impacts them.

If the issue is resolved with newer models e.g Charge 6 then customers should be offered these as courtesy replacements. If it isn’t resolved and FITBIT are aware of an issue with regards to iPhones then they should make consumers aware otherwise it is misleading- you cannot say it takes calls , records sleep, works with Google maps only on some devices. This is wrong. I wonder how many iPhone users are finding the same issue and getting brushed aside by FITBIT and left out of pocket.

My point is that my original Charge 5, the replacement (under warranty), nor the upgrade to Sense2 work properly. It seems strange that 3 separate devices wouldn’t work properly - does this mean they are all independently faulty (which doesn’t say much for build quality) or is there an issue with iPhone compatibility that isn’t being flagged?

I simply want this resolved - either my faith should be restored in FITBIT by having a device that works or I should be refunded for the items that are not fit for purpose under the Sales of Goods Act 1979 and Consumer Rights Act 2015. I should not be left inconvenienced and out of pocket.

How many iPhone users are also having issues with the FITBIT not undertaking the functions it says e.g no sleep score or any sleep monitoring, no oxygen monitoring, no snore recording, not answering/notifying calls, not showing texts consistently, not showing google map directions etc?

Sent from my iPhone

[AnnaW77]

UPDATE 02/10/23 - in the middle of the night last night I woke up and synced my Fitbit (after about 4 hours sleep).  Again, nothing was recorded! Frustrated, I checked my Apple updates (which I had only recently updated) and was running the most updated iOS 16.6.1 but there was an optional iOS 17.2 so I updated to this one.  Went back to bed about 04:30. And amazingly when I woke about 07:20 my sleep was accurately recorded! Hasn’t ever recorded accurately on my new Sense2 and only sporadically on my old charge5.

Hmmm…still no connection to comparability with iPhones and functionally?  My recent update begs to differ.  My fear is the device will only work until the next update from either Apple or Fitbit.  Clearly there is a compatibility issue.  Consumers should be made aware!
 

[AnnaW77]

FURTHER UPDATE: 03/10/2023 - despite about 7 hours sleep I am disappointed to say that when I synced today not one minute of sleep has been recorded.  I also noticed that I still can’t answer phone calls on my device and it doesn’t even show the weather!  I shan’t post further - Fitbit have refused to refund me anymore than the difference I paid between the Charge5 and Sense2 and I feel it is wrong to be left out of pocket., Clearly there is some sort of issue.  How many other iPhone users are experiencing similar difficulties?

[Trude74]

I have ios 17.0.2, with several problems. No calls since I "downgraded" from Sense to sense2, can't reach support after transfered to Google, and multiple things actually worked better with Sense. No idea if it is sense 2 or iOS that causes difficulties