2nd Sense no longer working

[LadyDiane1]

After a few months my Sense had the Logo on the screen got very hot then did not work at all. They sent me a new one and now after a little bit of time this one will not charge on the charging dock or the charging cable that came with the Sense. Should I even bother with another fitbit?

[Jake_Smyth]

There are a whole lot of reason why it wouldn't charge :

*Have you checked the charging contacts, they might be dirty .

*It might be wet, so dry it properly or the USB port or charger is faulty .

[Guy_]

Hi @LadyDiane1 - click on this link to see how to clean, and verify the charge cable, which often is faulty.

How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[healthyme9711]

The product quality is really bad, there's a high chance either the cable or the product which you got is lemon.
I also bought sense back in Nov 2021 and it stopped working in starting of June, Since then I am waiting for a replacement model, but now really having thoughts that what will happen to the replacement if that also comes as lemon.

[Guy_]

Hi @healthyme9711   - The watch may get replaced by mistake when it's actually a fault with the cable.

If the fault was you were having no response from your watch, it may simply have been not charged, as a precaution get another change cable under warranty otherwise the replacement may not work either.

[LadyDiane1]

Thank you all for your help. I did clean both the sense and charger. After talking with customer service one of the charging prongs is pushed so it doesn't make contact with my Sense. They are sending me another charger at no charge. Thanks again and keep up the great work!