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3 Fitbit Sense order hasn't arrived

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‎04-03-2022 17:50 - last edited on ‎04-04-2022 10:38 by Fitbit Moderator

‎04-03-2022 17:50 - last edited on ‎04-04-2022 10:38 by Fitbit Moderator

I made an order for 3 Fibit senses on 6 March 2022 under ionic recall offer and I had been charged full amount on 7 March 2022. The status shows that the items are ready to shipped on 7 March 2022. 

 

Contacted the customer help several times, they keep saying the respective team will send me a reply which never arrive. It has been almost a month, IS FITBIT a scam? 

 

How could I escalate the case or report this fraud transaction?

 

Moderator Edit: Clarified subject and personal info removed

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‎04-04-2022 10:49

‎04-04-2022 10:49

Hi there, @dra101gon.

 

I've moved your post to the Sense board so we can keep the forums organized. Thanks for bringing this to our attention and for your efforts while contacting our team. This isn't the type of experience that we want you to have and I'm sorry for this inconvenience. Every feedback shared in the forums helps us to evaluate our procedures and improve our services. Your feedback is appreciated and rest assured it hasn't gone unnoticed.

 

About your question, because you already have a case created, I've contacted forwarded your post to our Support team so they can review your details and provide you with further assistance about your order. Due to the current events affecting our operations, there might be a delay in their reply; however, they'll get in touch with you soon. Please keep an open communication with them.

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