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5 th replacement in a year!,

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‎05-12-2022 13:31

‎05-12-2022 13:31

I am appalled by the quality of the sense after having 5 replacements in a year. I am sick of sending them back and friends with the same model also have issues. I am sure this will be deleted but I am so angry, previous complaints went un answered and all I get is the same response about sending mine back and getting a new one once received. Except they send refurbished ones not new ones. I won’t be sticking with Fitbit anymore after being a user since 2014. Anyone else had such a poor experience?

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4 REPLIES 4

‎05-13-2022 03:48

‎05-13-2022 03:48

Yup I’m currently waiting for my 3rd one. It’s constantly not tracking my sleep, or other things and then it’ stops working all together. I’m not impressed at all!!! 

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‎05-17-2022 18:56

In response to FNDwarrior

‎05-17-2022 18:56

@FNDwarrior , A warm welcome to the Community!Thank you for your message and feedback. Support confirmed me that your case is being worked on. You should get a message soon.


@JC666 , Nice to see you here. Thank you for your message and feedback.

Refurbished devices are send to our user according to availability. Mostly are these models returned because users don't like the color, size or ordered the wrong model. Be assure that the devices are verified by our team. 

More about this, can be read here:  . Fitbit Limited Warranty

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎05-17-2022 19:31 - edited ‎05-17-2022 19:31

‎05-17-2022 19:31 - edited ‎05-17-2022 19:31

I think you’re the winner with 5 replacements in

1 yr.

 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎05-18-2022 22:44

In response to JuanFitbit

‎05-18-2022 22:44

Thank you for responding, but whatever you are doing isn’t working! The community is rife with discontent and similar stories. The quality of product and support has gone so far downhill after nearly a decade I am moving up to a garmin. Such as shame, I was so loyal and devoted!

Best Answer