50+ Floors For Breakfast

[PeeWeeMcGee]

To say there’s a problem with the floor count is an understatement! I live in a level, one-story rancher and Sense shows 50 (fifty) floors after walking from my bedroom to the kitchen… it didn’t even register 50 steps! 

I’ve tried updating, restarting, and refreshing to no avail. Now I wonder about the validity of all the other metrics.  Definitely rethinking my Premium Membership.   I seriously expected better from Fitbit as they market themselves to be on par with other fitness trackers. I would have thought they’d have someone actively working to solve problems AND make  actual solutions easy to find.

Just thinking about it, it seems I got my active minutes and cardio goals for the day too. 

Meh.

[Guy_]

Hi @PeeWeeMcGee - this is a general issue and you are right, fortunately it's not a hardware issue.

See what others have posted in the forums but consider it of no value, luckily it doesn't get included in the calories which is disappointing if you are keeping an eye on them.

[PeeWeeMcGee]

Problem is it seems to be a known issue that Fitbit seems to be ignoring or they expect users to accept and tolerate it.  Sadly, it doesn’t seem like the Community has been able to create a work around.  So at this point, I have a paperweight?