10-17-2020 13:12
10-17-2020 13:12
I bought my Sense from Amazon because I had a lot of built up amazon points and it seemed like a great place to use them. That said, I wanted to get the extended warranty through fitbit directly as many others have mentioned doing, but I am not being given the option to do so. Is there a way to get this accomplished?
10-17-2020 17:02
10-17-2020 17:02
Hi @HangyCubed I'm not sure you can. This was posted by a moderator:
"Customers who don’t buy the FPP at time of purchase from fitbit.com see a notification in the Fitbit app within 30 days of pairing a new device that gives them the option to buy the FPP.
That being said, if you’ve seen the offer 1 or 2 times, you'll get another offer soon. However, if you skip the 3rd the offer in the Fitbit app won't be available anymore.
An extended warranty called the Fitbit Protection Plan (FPP) is available for purchase with certain Fitbit products purchased in the United States from fitbit.com. "
You got your device from Amazon. Did you check to see if you could purchase the warranty there?