Am I in trouble?

[HelloMate]

Just bought the Sense, but I haven't gotten it yet, but I'm afraid I'm going to be disappointed. "free 6 months for new customers" but I just took "free convid19" for use a month ago and I'm sure I won't get six more months free of charge

Im right?!? Why fitbit? New account? My achievements past

[LZeeW · Accepted solution]

Hello @HelloMate and welcome to the Help forum.  It's not clear from the Fitbit Terms of Service.  But I did a little searching.  Read the post from @Raz124 in this thread.   You might not be in trouble.  You should chat with Support before you add that Sense to your account.

[HelloMate]

Customer service was poor......... "I apologize for that, but in this case you won't be able to use the free trial as you already activated a free trial"

Fitbit is scam....... Company gives all customer convid19 trial

Why I use Fitbit since 2014😠

[HelloMate]

Other customer service is better

"Since this is the case, you can set up your Sense if you already have your Sense with you and then wait for a prompt to take advantage of your six-month Premium trial within one to three days after the device has been set up"

Im happy🤩

[HelloMate]

I forgot to mention the solution. As long as you cancel your convid19 subscription during the free period, you will still get a Sense/Versa3 six-month free period after that. (I was promised this)

In my case i have to wait 5/17/2021 and only then activate the Sense fitbit for my account but still im happy😁