help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Am I in trouble?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-16-2021 21:11

‎04-16-2021 21:11

Just bought the Sense, but I haven't gotten it yet, but I'm afraid I'm going to be disappointed. "free 6 months for new customers" but I just took "free convid19" for use a month ago and I'm sure I won't get six more months free of charge

 

 

 

Im right?!? Why fitbit? New account? My achievements past

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-17-2021 12:38

‎04-17-2021 12:38

Hello @HelloMate and welcome to the Help forum.  It's not clear from the Fitbit Terms of Service.  But I did a little searching.  Read the post from @Raz124 in this thread.   You might not be in trouble.  You should chat with Support before you add that Sense to your account.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
4 REPLIES 4

‎04-17-2021 12:38

‎04-17-2021 12:38

Hello @HelloMate and welcome to the Help forum.  It's not clear from the Fitbit Terms of Service.  But I did a little searching.  Read the post from @Raz124 in this thread.   You might not be in trouble.  You should chat with Support before you add that Sense to your account.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-17-2021 19:51

In response to LZeeW

‎04-17-2021 19:51

Customer service was poor......... "I apologize for that, but in this case you won't be able to use the free trial as you already activated a free trial"

 

Fitbit is scam....... Company gives all customer convid19 trial

 

Why I use Fitbit since 2014😠

Best Answer
0 Votes

‎04-17-2021 20:15

‎04-17-2021 20:15

Other customer service is better

"Since this is the case, you can set up your Sense if you already have your Sense with you and then wait for a prompt to take advantage of your six-month Premium trial within one to three days after the device has been set up"

 

Im happy🤩

Best Answer

‎04-17-2021 21:37

‎04-17-2021 21:37

I forgot to mention the solution. As long as you cancel your convid19 subscription during the free period, you will still get a Sense/Versa3 six-month free period after that. (I was promised this)

 

In my case i have to wait 5/17/2021 and only then activate the Sense fitbit for my account but still im happy😁

Best Answer