Any updates on timeline for when Fitbit and Android syncing issues will be sorted.

[Ant14]

I find it staggering that Fitbit are still selling watches in the full knowledge they will not work with android phones. To say "theres no timeline on when this will be fixed" is staggering. When I paid for my watch the money was taken instantly, yet when theere is an issues it is a its fixed when its fixed mentality, even once this is up and running again, I will be switching to another brand as soon as the watch breaks as this is shocking

[Guy_]

Hi @Ant14  - there's a simple fix for when Google introduce bugs into the software/firmware, go back to the previous version. However Google still haven't introduced such a simple concept.

Many other software suppliers adopt archiving of previous versions to help users recover quickly without having to wait for a fix.

There are even companies that specialise in archiving things on the internet that may be able to provide prior working versions of Google stuff.

[ManuFitbit]

Hi @Ant14. Welcome back to the community.

Thank you for sharing the details regarding this difficulty with the Fitbit app. 

A bug that caused issues with syncing and pairing has been fixed. Sorry for the inconveniences that this may caused to you. Please, upgrade to the Fitbit App version 4.28.2 since it includes a bug fix. If you don't see an update available, please wait until this will be available.  

Updating to this new app should solve the syncing/pairing bug (i.e. perform a manual sync by pulling down on the Today screen to determine if syncing is successful.) If after updating your Fitbit app you still have this situation, please restart your phone.

If restarting your phone still doesn't resolve the issue, the steps listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App to 4.28.2.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or smartwatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit trackers or smartwatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the tracker or smartwatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.

Thanks @Guy_ for your help. 

[Ant14]

Hi @ManuFitbit The updated app is not available on Playstore I just tried to download it, have you any idea how long it will be before it is available?

[adeevans]

ive just updated now got v 4.28.2, trying the restart and find device

[Ant14]

Did you download via Playstore?

[Ant14]

Hi @ManuFitbit  I downloaded the new app, followed all troubleshooting and still left with same syncing issue, anyone I have spoken to is having the same issue