Battery Dead on a fitbit Sense

[Endao]

I bought a fitbit sense in December, worked great until the battery just died in June. I got in touch with fitbit customer service, they very kindly sent me a replacement. It worked for about 2 weeks and then died as well. Now fitbit want me to pay for sending back the replacement, to I guess then replace it again. Is that not a bit strange? I mentioned a refund and got a flat NO!. Althpough there is another 18 months to go on the original warranty and the person I dealt with admitted there is a known I ssue with the batteries.

[lablover55]

Yes, it is strange. Next time you get support, say you want to speak to the supervisor. No way should you have to pay.

[Endao]

That is exactly what i did, but I was fobbed off with, I don't know when the supervisor will log on and i don't know his name etc. The level of customer service is not very good. Even after admitting thefre is a known problem with the sense battery.

[lablover55]

You keep at it until you get a supervisor (oddly, they email you, not call you). I agree with you, CS is really behind the ball. I have been a fitbit user since 2015 and CS lately have been lacking. WE are the people who buy the product(s). Listen to us.