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Black lines on Sense display

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‎07-08-2022 01:36 - last edited on ‎07-08-2022 07:07 by Fitbit Moderator

‎07-08-2022 01:36 - last edited on ‎07-08-2022 07:07 by Fitbit Moderator

I have black lines going through the display on screen I have reset and changed clock face. Absolutely fine yesterday 

 

 

Moderator edit: updated subject for clarity. 

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‎07-08-2022 03:03

‎07-08-2022 03:03

Hi, @AmandaNu , I think your best way forward will be to talk to "Customer Support", and use the Chat facility or phone for a prompt response.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎07-08-2022 07:09

‎07-08-2022 07:09

Welcome to the Fitbit Community, @AmandaNu. Thank you for letting us know that you have reset and changed clock face on your Sense to remove the black lines going through.

 

I  noticed that you already got in touch with our team and received assistance.

 

Thanks for your help @Gr4ndp4.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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