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Tips to pair Sense via Bluetooth with Android app 3.39.2

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‎03-08-2021 01:19 - last edited on ‎03-09-2021 17:16 by Fitbit Moderator

‎03-08-2021 01:19 - last edited on ‎03-09-2021 17:16 by Fitbit Moderator

If you don't have a Sense entry in your Bluetooth or it says you need an App, try this simple solution

 

  • Turn Bluetooth Off and logout of the Fitbit App
  • Turn Bluetooth On and log back in to the Fitbit App
  • Pull down on the first screen to refresh [a popup sync bar will appear]
  • after a few seconds
  • Click on profile photo [top left]
  • Device photo [middle left]
  • Click on the Sync circle and wait

You should see a pairing request appearScreenshot_20210308-095706_Settings.jpg

  • Watch and App are now syncing.
  • Close the App - not logout
  • You may now see a popup on the phone, if so, click on it

20210308_095852.jpg

 

It will open the Fitbit App and you should shortly see

Screenshot_20210308-095745_Companion Device Manager.jpg

 

If its not working, logout of the App and log in again.

 

It assumes that the device is not currently synced/paired with the App

or has already been "forgotten"/ unpaired in Bluetooth settings [from prior troubleshooting]

and the device has already been setup using this phone's Fitbit App

and no other Bluetooth devices are on.

 

Moderator Edit: Clarified subject

Author | ch, passion for improvement.

Best Answer
1 REPLY 1

‎03-09-2021 16:44

‎03-09-2021 16:44

Hi @Guy_, it's always nice to see you around the forums.

 

Thanks for sharing detailed steps about how to get the Sense paired via Bluetooth with an Android phone. You shared great screenshots and I'm sure your post will help many members experiencing syncing issues with their watches. I appreciate your help and I hope to continue seeing you around the Community.

 

Have a good day.

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