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Can't Set account and Fitbit Sense up

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‎09-05-2021 18:41 - last edited on ‎09-06-2021 09:05 by Fitbit Moderator

‎09-05-2021 18:41 - last edited on ‎09-06-2021 09:05 by Fitbit Moderator

It finally appeared that I had set up an account and then it never connected to Iphone and then nothing showed u[p right. I bought this several months ago and have yet to be able to use the watch. 

 

 

Moderator Edit: Clarified subject

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‎09-05-2021 19:45 - edited ‎09-05-2021 19:46

‎09-05-2021 19:45 - edited ‎09-05-2021 19:46

Have you contacted Fitbit support?

They can probably get you up and running with the app and watch.


Chat is a good option 

 

https://myhelp.fitbit.com/s/support?language=en_US

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎09-06-2021 09:08

In response to Clove6060

‎09-06-2021 09:08

@WatchMoon3 Thanks for stopping by!

 

Sorry to hear about this. This is odd and I would like to help you with it. Are you getting any error message? What instructions are your following. The setup of your account is different from setting up your Fitbit Sense. Glad that you were able to create an account. Now you can follow these instructions to setup your Fitbit Sense or you can chat with our Support team as @Clove6060 suggested.

 

Hope this helps.

Alvaro | Community Moderator

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