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Can't connect Sense to Wi-Fi

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‎02-15-2021 12:20 - last edited on ‎02-16-2021 05:51 by Fitbit Moderator

‎02-15-2021 12:20 - last edited on ‎02-16-2021 05:51 by Fitbit Moderator

I can't connect my Sense to my wi fi.  Have tried everything.

 

Moderator Edit: Clarified subject

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‎02-16-2021 05:53 - edited ‎09-07-2023 07:15

In response to Lorimel

‎02-16-2021 05:53 - edited ‎09-07-2023 07:15

Hi there @Lorimel, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

As @wtksk8r has mentioned, your watch won’t connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. If you see a captive portal when connecting to the Wi-Fi network on a computer, the network isn’t supported. 

If you still have trouble connecting your watch to Wi-Fi, review the troubleshooting steps in Why won't my Fitbit watch connect to Wi-Fi?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎02-15-2021 13:00

‎02-15-2021 13:00

Is your router 2.4 or 5 GHz or dual band? 

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎02-15-2021 15:24

In response to wtksk8r

‎02-15-2021 15:24

I think its dual band but I'm not techie enough to change into 2 channels.

Lori
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‎02-16-2021 05:53 - edited ‎09-07-2023 07:15

In response to Lorimel

‎02-16-2021 05:53 - edited ‎09-07-2023 07:15

Hi there @Lorimel, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

As @wtksk8r has mentioned, your watch won’t connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. If you see a captive portal when connecting to the Wi-Fi network on a computer, the network isn’t supported. 

If you still have trouble connecting your watch to Wi-Fi, review the troubleshooting steps in Why won't my Fitbit watch connect to Wi-Fi?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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