Hello @Bobcommin and welcome to the Community. Did you set device lock on your Sense? A screen that looks like a 10 digit keypad is the device lock screen, asking for the PIN code you set up.
If you didn't set up a PIN code, please follow the instructions in this Help article. Go to the section with instructions to unlock your Fitbit with your phone.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
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