Can’t get sleep score

[Sleepstageless]

I am unable to get sleep score, my phone is compatible with sense, phone and Fitbit both up to date with software. I’ve reset phone, deleted and reinstalled app, reset Spence, set up completely new for it account, tried all the suggestions online, worn Sence tight, loose, normal, tried both wrists, even has in on inside of wrist to try that.  Had tried positioning it one, two and three finger widths on wrist, I sleep for 6-7 hours at night and get a Constance heart rate on heart rate part of app, get basic sleep registered but never a sleep score.  It’s picking up skin temperature and heart rate variability on app, plus Sp02, testing heat rate all showing too.  I’m at a complete loss as I’ve treated everything, I’m not sure what sleep position would stop for it not getting sleepscore, when I get constancy heart reading in heart rate section of app.

is anyone else having this problem? All the people I know with versa or sence get sleep scores.  I’m really frustrated I can’t and don’t know wat I’m doing wrong! 

[Rich_Laue]

Hi @Sleepstageless do you get Sleep Stages? 

[Sleepstageless]

Just a sleep pattern, very simplified like I’m earlier versions.  Though both phone and Fitbit app and watch are all running up to date versions.

[Sleepstageless]

Have changed profile pic so show the sleep  data I see.  I’ve just picked up my old versa from friend who wore it last night and synced to my old account and it has sleep stages and a score!!!!  I am running a new account with new sense and having same problem.  So I guess now I know the versa Fitbit is working ok, I’m absolutely perplexed why I can’t get this info .  Thank you for any help you can give. 

[Rich_Laue · Accepted solution]

Really! Go through the work of changing a profile pic, rather then I inserting a screen shot into the post. 

You said you where seeing simple sleep which is the reason for no sleep score. 

Under this graph you are looking at may be your answer. 

Consistant heart rate and 3 hours of sleep is needed. 

[Sleepstageless]

Thanks for your reply, i really appreciate your help.  I don’t know how to insert a screen shot, looking below graph it shows Sleep average this week says 7 hours 30 mins. Do you know if the three hours needs to be in one solid sleep block? i.e. if I’m waking every 2.5 hours but going back to sleep and getting total of around 7 hours broken sleep, maybe that’s the problem with me not getting a sleep score as on heart rate part of app it’s constant (with no breaks on graphs).