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Can't install Bitmoji on the Sense

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‎01-13-2021 12:58 - last edited on ‎01-15-2021 08:13 by Fitbit Moderator

‎01-13-2021 12:58 - last edited on ‎01-15-2021 08:13 by Fitbit Moderator

I recently changed from a Versa 2 to a Sense this week. I am SOOO unhappy with the change. I have tried to get it connected with the same set up as the Versa it has been nothing but a headache! The Bitmoji won't load. The tracker has been off for steps. I put a different clock face on and it states that the heart rate and all the other information as "denied". I know try and change the clock again and get a red "x" with it stating that it need internet access. I've connected to Wifi, it's connected to Bluetooth, I've paired and unpaired, I've installed and uninstalled the app countless times. I'm so very upset with the amount of money that I spent on this new "amazing" upgrade and it has been nothing but hassles. It disconnected from an app for work ... I'm so very disappointed with this and hoping that there is some sort of resolve that can happen!

 

 

Moderator Edit: Clarified subject

 

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‎01-14-2021 00:32

‎01-14-2021 00:32

Apon installation of the clock face, the user should be prompted to approve connections with the Internet. 

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‎01-15-2021 08:11 - last edited on ‎06-09-2024 06:02 by Fitbit Moderator

In response to Rich_Laue

‎01-15-2021 08:11 - last edited on ‎06-09-2024 06:02 by Fitbit Moderator

Hello @Aimeekins Welcome to the Community Forums! @Rich_Laue Thanks for the input! 

I was informed by our Support Team that you have reached out to them and they have provided assistance. I suggest you to update your case if you need further assistance or if you have additional questions, so our support team can continue working on your case. 

Wilson M. | Community Moderator, Fitbit.
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