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Can't re-setup my Sense

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‎01-24-2021 23:48 - last edited on ‎01-25-2021 09:01 by Fitbit Moderator

‎01-24-2021 23:48 - last edited on ‎01-25-2021 09:01 by Fitbit Moderator

Help, my Sense has unpaired from my device and now when I try to pair it keeps rejecting it??????

 

 

 

Moderator edit: updated subject for clarity

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Accepted Solutions

‎01-25-2021 09:00

In response to Cheryl.Clayton

‎01-25-2021 09:00

Hello @Cheryl.Clayton Welcome to the Community Forums! @NellyG It's great to see you around and thanks for your input! 

 

I am glad to know that the inconvenience is now resolved @Cheryl.Clayton. I was able to see here that @NellyG provided some instructions in order to fix the difficulty. If the answer worked for you, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.

View best answer in original post

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3 REPLIES 3

‎01-25-2021 01:50

‎01-25-2021 01:50

Hi @Cheryl.Clayton What phone are you using? Try restarting your Sense a couple of times, and turn off Bluetooth on your phone and restart that. Then turn  bluetooth back and go to the fitbit app and try syncing again. If it still wont sync then try THIS  Help Article on syncing problems.

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-25-2021 02:16

In response to NellyG

‎01-25-2021 02:16

It worked!!! Thank you so much for your help.x
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‎01-25-2021 09:00

In response to Cheryl.Clayton

‎01-25-2021 09:00

Hello @Cheryl.Clayton Welcome to the Community Forums! @NellyG It's great to see you around and thanks for your input! 

 

I am glad to know that the inconvenience is now resolved @Cheryl.Clayton. I was able to see here that @NellyG provided some instructions in order to fix the difficulty. If the answer worked for you, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes