Can't set up my Sense replacement

[Sensepairing]

I've got a replacement sense and I get an error trying to connect to my phone

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Sensepairing. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Sense. 

While reading your posts above, I was wondering if you did remove your old Sense from your Fitbit account and phone's Bluetooth settings?

It seems that your Sense cannot connect properly to your Fitbit app since you haven't yet forgotten the connection between your old watch and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your new and old Sense from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Sense again.
• If there is no connection, restart your Sense.

[Sensepairing]

This is the message I get when trying to pair
[Image]



Sent from Outlook for Android<>

[MarreFitbit]

@Sensepairing Thanks for following the tips and recommendations I've provided above. 

I've noticed our Twitter support put you in contact with our Support Team after posting here. Please stay tuned to your inbox, someone will be in touch with you soon.