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Can’t start my new Sense

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‎03-21-2022 10:20

‎03-21-2022 10:20

I have received a new Fitbit Sense, but it doesent works, so I need a new one

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1 REPLY 1

‎03-21-2022 22:29

‎03-21-2022 22:29

Hi @Tullebuss - it can happen but first make sure that the charge cable or power source isn't an issue. see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

 

If you do need to get a replacement, get a refund where you bought it and get another one, instead of exchanging it for a refurbished one which may not last.

Author | ch, passion for improvement.

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