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Can't unblock my Sense

‎05-19-2025 09:56 - last edited yesterday by Fitbit Moderator

‎05-19-2025 09:56 - last edited yesterday by Fitbit Moderator

My Fitbit sense says it is blocked after too many wrong pin attempts (which I don’t know how that has happened) it says unlock with your phone. When I try and do this it says “can’t delete tokens when device settings is missing” 

I can’t currently use the Fitbit features but it is still connected to my phone and recording data.  I have tried resetting the device but it did not work.

Moderator Edit: Clarified subject

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yesterday

yesterday

Hi there, @Bluemoonie80. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense is still blocked. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've tried unlocking your Sense by following the steps- recommended in this help article How do I unlock my Fitbit device with my phone? 

Maria | Community Moderator, Fitbit


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yesterday

In response to MarreFitbit

yesterday

I can confirm I have followed these steps with no success
Many thanks
B
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