help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't unblock my Sense

yesterday - last edited 11 hours ago by Fitbit Moderator

yesterday - last edited 11 hours ago by Fitbit Moderator

My Fitbit sense says it is blocked after too many wrong pin attempts (which I don’t know how that has happened) it says unlock with your phone. When I try and do this it says “can’t delete tokens when device settings is missing” 

I can’t currently use the Fitbit features but it is still connected to my phone and recording data.  I have tried resetting the device but it did not work.

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

11 hours ago

11 hours ago

Hi there, @Bluemoonie80. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense is still blocked. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've tried unlocking your Sense by following the steps- recommended in this help article How do I unlock my Fitbit device with my phone? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

11 hours ago

In response to MarreFitbit

11 hours ago

I can confirm I have followed these steps with no success
Many thanks
B
Best Answer
0 Votes