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Can't unlock my Fitbit Sense

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‎09-24-2023 02:55 - last edited on ‎09-24-2023 09:30 by Fitbit Moderator

‎09-24-2023 02:55 - last edited on ‎09-24-2023 09:30 by Fitbit Moderator

Hi my Fitbit had the symbol for not syncing and when I tried to reconnect it told me that it was locked and this would be because it had either been reported stolen or been replaced under warranty. Neither is the case. Have tried a full reboot and I'm now left with a useless wrist ornament which the app tries to connect to but fails because of the above. Email support has stopped so hoping this platform can help resolve?

Moderator Edit: Clarified subject

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‎09-24-2023 05:46

‎09-24-2023 05:46

Hello @Svendopel and welcome to the Community.  This is a user to user help site.  You need technical support for your issue.  Please contact Support using the Chat function, phone, or the site previously known as Twitter.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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