Cannot Share Exercise Anymore?

[homac]

Recently I noticed I am no longer able to share my exercise/stats/maps.

I click on the completed exercise, share icon, map (that is what I want to share) and it does not load any of my maps.  When I try to share anyway I get the error:

"An unknown error occured"

I have done all the restarting, reinstalling, ect. already.

Does anyone know what changed?

[Jekko]

I am seeing the same as well. I have tried clearing my storage cache and reinstalling but that has not helped.

[rhk504]

I had the same problem before and maps are not showing. This morning I see an update and installed it. Maps are showing now but I cannot share my exercise, saying permission for this feature may have been disabled. Suggested me to change my permissions in settings. Would anyone know what should be changed to enable "sharing" again?

[homac]

I did go through all the settings, reset, reinstall.   "An unknown error occured" does not give me much to go on???

[Rackle82]

I'm having this too

Think there was an update installed in last couple of days, but not changed any permissions 

[RebPet]

• A new issue for me but adding to the list. Not able to share anymore.
•  

[JuanFitbit]

Hi everybody Thank you for your messages and information. 
@RebPet , Thank you for the picture shared. 

Just to confirm and summarize your reports. (Please correct me if something was not understood correctly) 
Some of you do not see the share button on your activities.
Some of you do not see the maps to share. 
The 2 error messages that some of you  have seen, are the  "An unknown error occured"  and "permission for this feature may have been disabled".

@Jekko  Thank you for letting us know that clearing the cache dd not help with the maps, but do you see the share button?

@All If you haven't done so, try clearing the cache, to see if this helps you with each other issue with the feature. 
On your phone go to settings> Apps >Fitbit App and clear the cache.  
No worries all the synced data will remain saved in your accounts. 

[homac]

I originally reported the issue and created the thread. 

Recently I noticed I am no longer able to share my exercise/stats/maps.

I click on the completed exercise, share icon, map (that is what I want to share) and it does not load any of my maps. When I try to share anyway I get the error:

"An unknown error occured"

I have done all the restarting, reinstalling, ect. already.

I have screenshots of there is some place I can send them.

[JuanFitbit]

@homac Thank you for your reply ! 

Yes ,please share the screenshots here. Having that info in pictures will help our team with their investigation. 

I forgot to mention @All ,please share you phone model and the operating system version here too. (eg. Samsung A21 Android 13, iPhone 14 iOS 17.5.1, etc) 

[Simerdeep]

Hi same issue..not able to share exercise..tried all

[rhk504]

I'm using Oneplus Nord running Android 12

[Rackle82]

I had a long support conversation yesterday and was escalated to 2nd line. Was told it will be fixed in an app update in next couple of days 

[Rackle82]

I was getting permission error. Granted all permissions, uninstall app, reinstalled app, restarted phone, disconnected and reset device. Still the same. There will be an app update in a couple days to resolve

[Simerdeep]

That's great.. thanks 

[homac]

@JuanFitbit 

Below are some screenshots.

Completed Exercise > Share Icon > Map (that is what I want to share) at which none of my maps are loading.

When I try to share anyway I get the error: "An unknown error occured"

[rhk504]

I installed the latest update just now. The sharing and map data display
problems seemed to be resolved. Thank you. 👍

[JuanFitbit]

Hi everybody! Thank you for your messages and pictures. I've merged all the messages about the missing option to share.  So that everybody gets the updates at the same time. 

@rhk504 , Thank you for confirming that the app update solved the issue. 

To everybody else. 
We released yesterday a new app version ( v4.27.) please make sure that you all install it. This should solve the issue as confirmed by  our friend rhk504 

[Rackle82]

I have updated app to 4.26.1. Can now share activity, but device is not syncing. I have an active chat with Google trying to resolve 

[Rackle82]

Had to reset the charge 6, repair and it has finally connected 

[rhk504]

I've been using this new release without any problem since the last
release, tracking exercises with map data. Unfortunately, the map data is
missing again this morning after I end the workout. Need your continual
support to fix this intermittent problem.