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Cannot download ECG pdf data after recent App update

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‎10-23-2023 10:51

‎10-23-2023 10:51

Hi. Since the recent Fitbit app update, the "Discover" tab has been removed from the app and I cannot see any way to create and then access the ECG pdf file which shows the ECG graphical data after using the ECG facility on my Sense. The help line says go to settings then Account Settings then "Download Data" or "Data Export" but there aren't any settings titled Download data or Data Export - only Delete Data. Could you tell me where the facility that used to be available on "Discover" has gone because I can't use the ECG data without downloading a pdf file.

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‎10-23-2023 13:18

‎10-23-2023 13:18

I think it is now on the You tab > under Health assessments. You can scroll left to right to see the different categories of assessments. There is an ECG tab there.

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5 REPLIES 5

‎10-23-2023 13:18

‎10-23-2023 13:18

I think it is now on the You tab > under Health assessments. You can scroll left to right to see the different categories of assessments. There is an ECG tab there.

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‎10-23-2023 13:37

In response to Scott337

‎10-23-2023 13:37

Yes Scott337, but when  I select the ECG tab a empty screen appears and I get stuck in the screen. Even the back button won't exit the screen!

This doesn't happen in the other assessment screens. 

Is anyone else experiencing this?

 

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‎10-23-2023 13:38

In response to richsp51

‎10-23-2023 13:38

I can't have my phone with me at work, I will try to check later when I get home. I thought I opened it once since the new app, but maybe not.

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‎10-23-2023 15:24

In response to richsp51

‎10-23-2023 15:24

@richsp51  I see what you mean. That tile opened blank for me also, for about 4 seconds then finally opened to all my saved ECG readings. Now it opens faster each time. I think you need a good strong data connection and patience. I have noticed that the new Fitbit app does take longer to make data calls back to Fitbit servers, which results in longer data load times for us. Hopefully that is something the FitBit app team can improve.

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‎10-24-2023 00:02

In response to Scott337

‎10-24-2023 00:02

Brilliant! Thank you so much for pointing me towards the "You" tab and
"Health Assessments " although it seemed to take some time (a few minutes)
before the ECG data tab appeared but after waiting patiently it eventually
appeared.
My question now is this: why wasn't the fitbit support desk as helpful as
you? They gave me nonsense - steering me to tabs that didn't exist and
getting me to click on tabs that were never going to provide the simple
answer. Pretty poor support from this product.
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