Cannot link my Fitbit Sense to my Samsung S8+

[MartineLeb]

I just received my new Sense. I cannot link it to my Samsung S8+. It says to validate my Phone parameters. All my updates are done. I do not understand ! Help!!

Moderator Edit: Clarified subject

[Dr_david]

You can go to the phone parameters and access it ok understand 

[Rich_Laue]

I've never seen that error @MartineLeb the sense took about 15 minutes to setup and install the firmware over WiFi through my S8. 

Make sure your phone and Fitbit app is up to date. 

[AlvaroFitbit]

@MartineLeb Welcome to the Community. 

Let me help you with your Sense not linking with your Samsung S8+. This is odd. Could it be related to your phone's permissions with the Fitbit app? I suggest you clear the link between your phone and the Sense by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

If the issue persists could you share a screenshot of the error message you are getting?

@Rich_Laue @Dr_david thank you for your help in this thread.

Let me know how it goes.