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Cannot stop exercise mode on Sense

ANSWERED
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‎05-22-2022 08:39 - last edited on ‎05-24-2022 14:53 by Fitbit Moderator

‎05-22-2022 08:39 - last edited on ‎05-24-2022 14:53 by Fitbit Moderator

I have the new Sense, no buttons on it at all. Accidentally started Exercise mode, and now cannot get out of it. No matter which way I swipe, it will not exit! 

 

What am I doing wrong??

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎05-22-2022 08:50

‎05-22-2022 08:50

Hello @cindylouhoo65 and welcome to the Community.  The button isn't a real button that sticks out.  You can feel an indentation on the left side of the screen, closer to your skin than the stainless frame.  You can press anywhere in that area.  There is also a tiny "^" at the bottom of the screen.  Swipe up on the "^".

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
3 REPLIES 3

‎05-22-2022 08:50

‎05-22-2022 08:50

Hello @cindylouhoo65 and welcome to the Community.  The button isn't a real button that sticks out.  You can feel an indentation on the left side of the screen, closer to your skin than the stainless frame.  You can press anywhere in that area.  There is also a tiny "^" at the bottom of the screen.  Swipe up on the "^".

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎05-23-2022 08:09

In response to LZeeW

‎05-23-2022 08:09

Thank you! Worked perfectly, of course!

Best Answer

‎05-24-2022 17:15 - last edited on ‎05-29-2024 07:52 by Fitbit Moderator

In response to cindylouhoo65

‎05-24-2022 17:15 - last edited on ‎05-29-2024 07:52 by Fitbit Moderator

Hi there, @cindylouhoo65. @LZeeW Thanks for your amazing help!

@cindylouhoo65 That's great news! I'm glad the steps suggested in this thread worked for you and I've marked @LZeeW's post as the Best Answer to help other members experiencing similar issues. Let me recommend visiting our Help Site or reviewing the User Manual in order to take full advantage of your Sense and all its features. Happy stepping! 😎

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