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Clock face on Sense stopped working properly

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‎01-20-2021 20:51 - last edited on ‎01-21-2021 05:26 by Fitbit Moderator

‎01-20-2021 20:51 - last edited on ‎01-21-2021 05:26 by Fitbit Moderator

my sense just went haywire without me doing anything.   all its showing is the images on the face.  for example  the steps image.   includinng the date on the watch is not showing,  i've tried switching clock faces by fitbit and i get the same results.   no counts, no date and sometime no time depending on the clock face.   Help!

 

 

 

Moderator Edit: Clarified subject

 

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‎01-20-2021 20:57

‎01-20-2021 20:57

If you are using a third-party clock face, try switching to one "by Fitbit".  Sometimes third-party ones don't keep up with Fitbit changes.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-20-2021 20:59

In response to JohnnyRow

‎01-20-2021 20:59

already did that and i get the same results.

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‎01-21-2021 05:24

In response to kerauno

‎01-21-2021 05:24

Hello @kerauno It's great to see you around! @JohnnyRow Thanks for the input! 

 

Please make sure that your Sense is updated to the latest firmware version. If not, I suggest you to follow the steps in this link:

How do I update my Fitbit device?

 

Also, please restart your Sense by following the steps below: 

 

1. Press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

 

Keep me posted. 

 

Wilson M. | Community Moderator, Fitbit.
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