Clock face won't load on Sense

[BLP7]

I get the endless blue circle and the clocks never load.  I have tried on my computer as well as my cell phone.  I thought I would upgrade to the sense, however this is very frustrating to spend this amount of money and the product does not work.

Moderator Edit: Clarified subject

[DramaQueenDiva]

Hello my friend,

Your phone needs to be near you, the app needs to be open, and the screen needs to be ON in order for the clocks to load.

[Guy_]

Hi, @BLP7 in addition to what @DramaQueenDiva  says, it might be useful to restart both watch and phone to make sure they are syncing well and in contact.