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Clock face won't load on Sense

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‎11-18-2021 17:06 - last edited on ‎11-19-2021 15:50 by Fitbit Moderator

‎11-18-2021 17:06 - last edited on ‎11-19-2021 15:50 by Fitbit Moderator

I get the endless blue circle and the clocks never load.  I have tried on my computer as well as my cell phone.  I thought I would upgrade to the sense, however this is very frustrating to spend this amount of money and the product does not work.

 

Moderator Edit: Clarified subject

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‎11-18-2021 18:17

‎11-18-2021 18:17

Hello my friend,

 

Your phone needs to be near you, the app needs to be open, and the screen needs to be ON in order for the clocks to load.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎11-18-2021 22:26

‎11-18-2021 22:26

Hi, @BLP7 in addition to what @DramaQueenDiva  says, it might be useful to restart both watch and phone to make sure they are syncing well and in contact.

Author | ch, passion for improvement.

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