Counting Floors

[marcella822]

My Sense is horribly inaccurate about counting floors.  It gives WAY more than I have done.  It gave me a floor count of 31 one day!!  I don’t get it. It just started doing it. Now I’m questioning if any of it is accurate. 

[marcella822]

It has counted 15 floors today. I have done 1

[Heather-S · Accepted solution]

@marcella822 Hello! This isn't a new issue. Mine works mostly fine, but if you look around the community, many people complain about inaccurate floor counts. There isn't anything you can do. Floors don't impact calories or steps at least. So just take it with a grain of salt.

[FelicR]

Hi, Yes after 3 online chats I have been told that there isn't a fix! My floor count on Sunday was 138 even though I was on the flat all day!  Trouble is, if it can't count floors which I can see is inaccurate, how reliable is the other data it produces?

[eezeepee]

@FelicR The sleep tracking is very accurate: https://youtu.be/IqtkUoVcpFs 

The heart rate monitor is not so much: https://youtu.be/qt7hBdddCrw

[SunsetRunner]

To further extend the post by @eezeepee let's check the data that are derived from the heart rate sensor:

- Active Zone Minutes

- Calories burned

- Breathing rate

- HRV

- RHR (Rest Heart rate)

- Fitness score

- Sleep score

On top of that we have the scores that are based on other data that are derived from HR:  Daily readiness score (HRV and AZM) and Stress score (HRV) 

All those data are potentially affected by the inacurracy of the HR sensor, my experience says that particularly AZM, Fitness Score and calories burned are badly affected, with the latter the most important that can compromise drastically the efforts by users to have a proper diet.

[FelicR]

Hmm, I would say that the sleep tracking is quite poor, before I realised how off my Floors were I would have said Sleep was the weakest part!  I just try to use it as a guide but my floor scores are getting ridiculous.  82 today and I have won the astronaut badge! 

[FelicR]

Oh dear, so not really very accurate at all!  I try to use it as a guide rather than definitive numbers but .....

[RichInArizona]

My Sense just started giving me floor numbers that make no sense. 107 floors yesterday when I only climbed 2. 67 today and only climbed one or two. Before this week, seemed to be fairly accurate. Not anymore!

[eezeepee]

@RichInArizona Do you happen to open and close a lot of doors during the day? 

[RichInArizona]

I don't think so. Why?

[eezeepee]

@RichInArizona I asked because of this response by a moderator:

https://community.fitbit.com/t5/Sense/Sense-is-counting-too-many-floors/m-p/4020487/highlight/true#M... 

I work in a hospital and I had very high counts, even hitting 100 floors and more, on days where I was in and out of a lot of rooms especially when my unit was a negative pressure unit. But any of these reasons listed are possible ways for the high count. In general, it definitely over counts even when I'm just at home and I live in a single-floor house.

[SunsetRunner]

Floor counters was quite accurate when Sense was first released. It became totally inaccurate only after a firmware update. I just checked my wife's sense and it's recording 71 floors (we live in a single floor apartment and she stayed home all day...). And no, she doesn't spend the day opening and closing doors.

[SleepyxEquus]

So it’s safe to say, they have no way of being able to fix the inaccuracies of this watch. I am so glad I am researching before upgrading from my returned Ionic to a new one. As idk which one to get, as Sense was going to be my choice. 

[eezeepee]

@SleepyxEquus Well, the floor count doesn't affect the activity or calorie count. It is unfortunate that it's so inaccurate though. I would take the recall deal and if you really don't want to use the Sense, sell it. 

There are recent rumors of a new Luxe 2, Versa 4, and Sense 2 in the works. The codenames are in the Fitbit app coding. One would hope the shortcomings in the heart rate and floor count along with new features would get fixed with a new version of the watch.

[SleepyxEquus]

I would hope so. Yet, I don’t think highly of Google period. So them having bought Fitbit, has me seriously thinking of going somewhere else for a watch. I just don’t know what yet, as I love Fitbit’s app and overall levels of fitness burn. It’s why I keep coming back from my Apple Watch. 

[bigdave3124]

This became a problem for me on June 2, 2022. I'm certain that it was quite accurate before that date. I've been using fitbit floor counters for about 10 years now - several years with the One, several more with the Ionic, now several months with the Sense. Floors are my "thing". I know how many floors I get for just about every hill and stairwell in my daily life. It's nearly an obsession with me. (Okay, maybe it is an obsession. I'm okay with that.) After all these years, I knew exactly when things suddenly changed. Since June 2, 2022, it gives me way too many floors - every single day. Why?

[Guy_]

Hi @bigdave3124 - this probably coincided with a firmware update.

You will notice many other posts in the forums of the same issue. There is nothing you can do to fix it.

[Rufous44]

But Fitbit could so something about it if they actually care about the users 

[FelicR]

..... instead they keep giving me badges to praise my ridiculous floor scores adding insult to injury!Sent from my Galaxy