Daily Sleep Score missing in Sense

[Tash2406]

Why has the daily sleep score disappeared on my Fitbit Sense? I saw something about a new way of recording sleep over a longer period but I would rather have a daily record. Can I change it back in settings?

Moderator edit: clarified subject.

[Heather-S]

@Tash2406 Are you starting your sleep in the app by selecting Begin Sleep Now? If you do this, you do not get a detailed sleep graph and no sleep score. Just fall asleep and let your Fitbit detect your sleep naturally.

[ManuFitbit]

Hi @Tash2406. It's nice to see you back in the community.

Thanks for your inquiry about sleep score.

Keep in mind that you must see sleep stages in order to see a sleep score. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app and the devices' firmware updated to the latest version available. 

The Sense may need some days to collect some information (particularly regarding heart rate) and provide sleep score, sleep stages and other data. Make sure that you've also tried the restart procedure described here and check if you continue to experience the same inconvenience.

In case the issue is related to the Fitbit app, please try the following as well: 

• Log out from the app.
• Clear Cache and Cookies for the Fitbit app in your phone's settings.
• Restart your phone.
• Log back in to check if you're able to see your data properly.

[willjoe]

It won't show your sleep score if you don't have one from the previous night. This can mean it either didn't track your sleep at all or it only retrieved "Basic data" which seems to be an ever popular complaint recently. Happens to me too. Check your app to see what it says about your sleep last night.

Regards,

Will