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Sense counting steps while resting

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‎05-06-2023 06:15 - last edited on ‎05-10-2023 11:18 by Fitbit Moderator

‎05-06-2023 06:15 - last edited on ‎05-10-2023 11:18 by Fitbit Moderator

My fitbit sense records me as carrying out hundreds of steps when I am in bed or sitting watching tv. Any ideas

 

Moderator edit: clarified subject.

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‎05-09-2023 16:47 - last edited on ‎10-15-2024 09:47 by Fitbit Moderator

‎05-09-2023 16:47 - last edited on ‎10-15-2024 09:47 by Fitbit Moderator

Hi @alanbarwick. Welcome to the Fitbit community.

Thanks for the details regarding the inquiry with your Sense.

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed.

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‎05-10-2023 07:43

In response to ManuFitbit

‎05-10-2023 07:43

I still have  the same problem.

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‎05-11-2023 02:01

‎05-11-2023 02:01

Please go to fitbit.com and logg in with your email address and password. Click on it and choose settings. Under personal settings, search for "sleep sensitivity" . Verify that it is set as normal and not sensitive.

 

Regards,

Will

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