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Delay in Sense return getting to warehouse

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‎02-03-2022 14:27 - last edited on ‎02-04-2022 06:20 by Fitbit Moderator

‎02-03-2022 14:27 - last edited on ‎02-04-2022 06:20 by Fitbit Moderator

I sent my Sense back to fitbit via USPS late Novemeber and they transferred it to Fedex.  It has not reached the warehouse YET!   It is sent to mulitple cities in California .   

Is there anything fitbit can do for me while I continue to wait. Im worried that once it gets to the warehouse it will contiinue to take months to get back to me.   thanks 

 

 

Moderator edit: format. 

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‎02-03-2022 17:32 - edited ‎02-04-2022 06:33

‎02-03-2022 17:32 - edited ‎02-04-2022 06:33

Welcome to the Fitbit community.

 

This sounds more like a question for Customer Support than this forum.

https://myhelp.fitbit.com/s/support?language=en_US 

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‎02-04-2022 06:32

In response to eezeepee

‎02-04-2022 06:32

Welcome to the Fitbit Community, @alparodi. Thank you for sharing your Sense return inquiry.

 

As @eezeepee mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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