Difficulties with syncing and sleep score-Sense

[Noddy023]

After having my Fitbit Sense now for almost 5 months!

All I can say is that I’m extremely disappointed and dismayed with the software and its total unreliable and inconsistent performance!

To have to attempt to re-sync me Fitbit to my IPhone repeatedly numerous times every day when they are never more than 3 feet apart even when sleeping!

My sleep score is seldom available and yes I’ve followed all of support suggestions including live chat!

Re-booted my device and also restored it to original factory settings all to more frustration and disappointment!

Moderator edit: word choice

Moderator edit: updated subject for clarity

[Jensbill]

Same with the sleep score not showing up. So annoying. 

[EdsonFitbit]

Welcome to the Fitbit Community, @Noddy023 @Jensbill.

Thank you for informing us about the difficulties you experienced with your Fitbit Sense devices. Thanks for the troubleshooting steps you’ve performed.

I noticed that both of you have been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[Jools13]

Same issue here. I'm so fed up with the fitbit sense. Nothing works.

Everything is so inaccurate or temperamental. For ages my skin temperature feature didn't register, with so many others. That got fixed and then my sleep score doesnt report, and ecause of this I don't get a readiness reading either.

And BTW, my skin temperature didn't read a result again last night. 🤬

Absolutely ridiculous, and a waste of money

[Noddy023]

:white_heavy_check_mark:🤷🏼‍:male_sign:👎🏻

Sent from my iPhone

[Noddy023]

👎🏻👎🏻👎🏻👎🏻👎🏻

Sent from my iPhone

[Jensbill]

Thank you, I hope so. It is very frustrating to purchase a device and pay for Premium services to not receive the services for which you bought the device…sleep/readiness. 

[Noddy023]

👍🏻:white_heavy_check_mark:

Sent from my iPhone

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Jools13.

If you haven't done so, please restart your Watch by following these instructions. In addition, you can find some factors that can affect your Daily Readiness Score in this article in the menu "Why don’t I see a daily readiness score in the Fitbit app?".

If you continue having difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Thanks for your comments @Noddy023 @Jensbill.

Have a nice day.