help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Disappointed Fitbit user in Australia

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-19-2022 17:48

‎10-19-2022 17:48

Owner of seven Fitbit products - this is probably the last.  VERY poor customer support in Australia. No Australian phone support.  No email - why should I join Twitter? No online Sense charger available - 'accessories' online only include bands, despite numerous complaints over faulty chargers.  So I had to buy an offbrand charger for a 5 month-old Sense... makes no sense, pardon the pun.

Best Answer
0 Votes
2 REPLIES 2

‎10-19-2022 18:15

‎10-19-2022 18:15

Hi @Australia22 I also live in Australia. I haven’t had any problems with my Sense at all so no recent Support interactions. However in the past I have always found them good. Maybe things have changed? I don't know. I am sorry for you're experience though.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-19-2022 23:44

In response to NellyG

‎10-19-2022 23:44

Hi again @Australia22 Try this link. It has live chat, phone and twitter at this time. If they are not there when you go to the link, visit again at another time. The tiles only show when that method of support is actually available.

https://myhelp.fitbit.com/s/support?language=en_US&co=AU

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer