help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ECG App not working on Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-07-2021 05:23 - last edited on ‎08-08-2021 18:23 by Fitbit Moderator

‎08-07-2021 05:23 - last edited on ‎08-08-2021 18:23 by Fitbit Moderator

Hi I’ve just upgraded to Sense and I’m having trouble with the ECG app. I click on the app on the watch and it sends notification to my iPhone 12 Pro Max when you click on the get started button it takes me to a screen on my phone with a flashing Fitbit logo as if it’s beating and a Fine in the top right hand corner and that’s where it sits ?! Been trying different options over the past couple of days and nothing works. I’m in the UK and understood that it should work here ? Help !! 

 

Moderator Edit: Clarified subject and updated label

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎08-08-2021 04:40

‎08-08-2021 04:40

Probably best to contact Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

Best Answer

‎08-08-2021 05:18

In response to Guy_

‎08-08-2021 05:18

Thank you I did snd it turns out they were doing a software update.

Sent from my iPhone
Best Answer

‎08-08-2021 19:47 - last edited on ‎05-22-2024 07:19 by Fitbit Moderator

In response to SunsetRunner

‎08-08-2021 19:47 - last edited on ‎05-22-2024 07:19 by Fitbit Moderator

Welcome to the Community Forums, @SunsetRunner. It's always good to see you and thanks for your help, @Guy_.

@SunsetRunner Thanks for every step tried prior to posting, I'm glad our Support team provided you with assistance about this situation. I hope you can enjoy the experience with your Sense and its features. By the way, let me invite you to visit our Health & Wellness board where you can find inspiring stories, meet more people and start your own topics.

Best Answer
0 Votes