ECG Location Not Working

[Stanley85]

Hi all.

New to the Fitbit community, so hi! Set up my Versa 3 today and the ECG report is saying the feature is unavailable in my country, but the UK (where I am) is listed as a operating location.

I've rebooted watch and phone, it's a brand new install so firmware is up-to-date, as is the ECG app, which I've reinstalled. 

On my profile it's showing as GB/London. Can anyone help? 

[Stanley85]

So I've found several Twitter threads that also state it isn't available until 5he next update, which is a few weeks away. 

Good that it isn't long away but also pretty blatant false advertising! 

[bouncealong313]

Thanks SVSaunders and Stanley85, let's hope that's all it is and not something more problematic.

I'm willing to wait 3 weeks to see if it starts working but after that I'm sending it back if it's not working as I'm not taking a chance to wait longer and then risk losing out on refund policies.

They're advertising it as being "available" in the UK *now* - it's on their website. It's absolutely false advertising to even imply it's available when it's not, let alone clearly say it's available when it's not. For a company like Fitbit (especially now they're part of Google), I expect better than this.

Is this not working anywhere at all in Europe yet then?

[liesanne]

I got the same issue but then in the Netherlands. Just got my sense today. 

[sayura]

I just tried again and it's working for me now, despite not changing anything.
Hopefully the problem is fixed for everyone now.

[kvlee1984]

It is also working for me now too; hopefully they have fixed the problem. 

[bouncealong313]

It's working for me now too. It took several syncs and waiting a while after installing the add-on through the phone app for it to work but now seems to (it kept giving me a loop with the Sense ECG app telling me to go to Discovery in my phone Fitbit app and vice versa but eventually that fixed itself).

[Molly570]

It’s finally working for me but I just keep getting inconclusive results, even though I’m following all the directions 

[UKJim123]

Working now 🙂

[Stephen1512]

I had problems too, and I'm on the UK. I turned off WiFi and used my mobile data instead. That seemed to sort it

[Stephen1512]

Try using your mobile data instead of WiFi. That worked for me

[ChrisWF]

did you get this issue resolved yet?