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ECG app not available in Gibraltar

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‎04-23-2021 22:00 - last edited on ‎04-30-2021 14:55 by Fitbit Moderator

‎04-23-2021 22:00 - last edited on ‎04-30-2021 14:55 by Fitbit Moderator

Why is the sense marketed as including an ECG app and assessment if you cannot access it in certain places for example Gibraltar. 

Is there anyway the application can be downloaded and used in Gibraltar? Otherwise, Fitbit should be making this very clear before promoting a product! Misleading marketing. 

 

Moderator Edit: Updated label

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‎04-30-2021 15:10 - last edited on ‎05-22-2024 07:32 by Fitbit Moderator

‎04-30-2021 15:10 - last edited on ‎05-22-2024 07:32 by Fitbit Moderator

Hi @Wrayn1. Welcome to the Community Forums.

Thanks for taking the time to share these details with me. Let me explain that the ECG app is available in certain countries that are in compliance with applicable laws and regulations related to our medical products. This is described in the Sense product details and this help article. I understand how much you'd like to take full advantage of your Sense and I'm sorry for this inconvenience. Our team is working hard to bring the Fitbit ECG App to Fitbit users across the world, rest assured your feedback won't go unnoticed. Please keep an eye to this link for future updates about the availability of this feature.

Have a good day.

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