ECG on Fitbit Sense doesn't work

[MissHolNL]

Hello,

Since today i own the fitbit sense but i cant use the ECG app. I have already done the Hearth Rythm Assesment but my fitbit keeps saving i have to do it. Can i reset it someway?

Thanks for help!

Moderator edit: subject for clarity/label

[WilsonFitbit]

Hello @MissHolNL. Welcome to the community forums. 

Thank you for the detailed information. At this time, I'd recommend performing a restart to your Sense. For this, please follow the steps provided in this help article: How do I restart my Fitbit device?

Also, note that if the Fitbit ECG app couldn’t get a good reading, try the following troubleshooting tips:

• Make sure you’re sitting down and relaxed.
• Rest your arms on a table while you take the assessment and avoid moving.
• Check that your Fitbit wrist-worn product is on the wrist you selected when you started the assessment.
• Keep your index finger and thumb on the metal corners of your Fitbit wrist-worn product for the duration of the assessment.
• Check the fit of your Fitbit wrist-worn product. It should feel comfortably secure, not too loose or too tight. Wear it a finger’s width above your wrist bone. For more information, see How do I wear my Fitbit device?
• Move away from other electronics to prevent interference.
• Make sure your Fitbit wrist-worn product and wrist are clean and dry. Water or sweat can interfere with the reading. If you recently washed your hands, went swimming, showered, or perspired, clean and dry your Fitbit wrist-worn product. See fitbit.com/productcare for wear and care instructions.

Retake the assessment to try again. If you get an inconclusive result repeatedly, or you’re not feeling well, talk to your healthcare provider. For more information, please check: What is the Fitbit ECG app?

Hope this helps. 

[SunsetRunner]

I have jumped through the hoops trying to get ecg ap to work. There's no option to take the assessment. Just to view results.

[WilsonFitbit]

Hello @SunsetRunner. It's nice to see you around. 

Thank you for the information. Can you provide more details? Are you seeing or receiving any error message? Take into consideration that before taking your first reading, you should review the Heart Rhythm Assessment introduction:

1. Open the Fitbit app on your phone or tablet, and log in to your Fitbit account if you haven’t already done so.
2. From the Discover tab, in the Fitbit App, tap Health Assessments & Reports > Heart Rhythm Assessment and follow the instructions. After you complete the Heart Rhythm Assessment introduction, you can take an ECG reading.

If this is not the case, your details will help to further assist. On a side note, if the Fitbit ECG app couldn’t get a good reading either because your heart rate was too low, too high, or there wasn’t a good enough signal. Tap Retake to try again, or tap Done to exit the assessment. For more information on why you might receive this result, see Why did I receive an inconclusive result?

In the meantime, please try to perform a restart to your Sense. For this, please follow the instructions below: 

How do I restart my Fitbit device?

I look forward to your response.