Error message: Red X "data not cleared - sync and try again"

[rmplant]

Long story short - clock face stopped displaying and eventually pushed the factory reset button out of sheer frustration. Now I am getting an error message (see subject line) and can't seem to get beyond this point. Have already:

1. Removed the Sense from the app.

2. Rebooted phone

3. Tried resyncing watch with cable plugged in.

4. Turned phone blue tooth off and then back on.

Any and all assistance appreciated.

[Guy_]

Hi @rmplant - have you also tried

• remove / unpair both the phone's Bluetooth Sense entries
• remove Sense from the App (see it's already done)
• make sure the watch is charging
• restart the phone
• in the Fitbit App, click profile photo and "+ Set up a Device"
• and reinstall the Sense

If the watch isn't in a bad way you may be able to restore it to working order.