Error message when trying to set up Fitbit Pay

[ValerieMS]

I've had my Sense for months now and every so often I attempt to set up Fitbit pay but get the same error message: "An unexpected error occurred. Please try again later." I've logged in and out of Fitbit app, reset my watch and turned my phone on/off. Nothing works. I have an iPhone 7+. I also have screenshot but not sure how to upload. Please help.

[Gr4ndp4]

Hi, @ValerieMS, welcome to the community, you may find these articles useful Fitbit Pay Bank & Transit Support List, you do not mention where you are but this will allow you to check if your bank has an agreement with Fitbit. What should I know about Fitbit Pay? provides additional advice and information.

I hope this helps.

Cheers

[ValerieMS]

Thanks. I used to have a Versa before the sense and Fitbit Pay worked fine. I’m wanting to set up the same banks I used when I had my Versa. I’m in Australia 

[Gr4ndp4]

Hi, @ValerieMS, thanks for the update, when you set up the bank needs to input confirmation. I suggest you talk to your bank to see if they have a problem. When I set up my account here in the UK I had a couple of failures before it clicked. I hope this helps.

Cheers