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Error registering sense with Fitbit pay wallet

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‎12-20-2020 10:14

‎12-20-2020 10:14

Hi!

 

I just got my sense, and so far it's been a wonderful device! Everything works as expected, everything is monitored wonderfully and I couldn't be happier!

 

There's but one slight hiccup... When trying to set up my Fitbit Pay Wallet, I'm getting the following error:

"Error registering sense with Fitbit pay wallet

Error connecting to sense. Make sure it is close by and turned on"

 

Weird thing is, that when I'm trying to set up device lock, I get the "setting up wallet" modal open, which results in the same error popping up!

 

I have the latest firmware as well as the latest app version on my phon (Huawei P smart Z, software is up to date). My watch is on my hand when trying to set everything up, I'm using the same WiFi, no VPN, Bluetooth is on. I tried unpairing the devices, pairing them again, rebooting the phone and nothing helps. 

 

Any help or pointers would be much appreciated!

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3 REPLIES 3

‎12-21-2020 07:00

‎12-21-2020 07:00

Hi @RagnaLoup when you impaired, you did this through the phones Bluetooth, correct? 

 

Your error is saying that we have a communication problem between the tracker and the phone. 

I'll assume that you where able to setup the pin lock, since you have gone to the next step. 

For your sanity, please set the pin lock for Fitbit pay only. 

 

For your error. I suggest restarting the phone and the tracker. 

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0 Votes

‎07-12-2022 03:21

‎07-12-2022 03:21

I have had a series of issues with the wallet from not allowing me to remove a card, not staying connected to my phone and "not registering" problem. I tried ever solution offered with out success

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0 Votes

‎07-12-2022 03:35

In response to Newolddog

‎07-12-2022 03:35

This is newolddog. Regarding the above post it was done before I finished and won't let me edit it. The solution that finally worked for me was 1. Remove the data and cache from the Fitbit app. 2. Remove the App and 3. Restart the phone. Next go to settings on the Sense and select "factory reset". Reinstall the Fitbit App and follow the instructions to add a device. This will cause the sense to be updated to the lastest firmware. I can't prove it but a clean install of the firmware resolved the problem. Was able to add my AMX card no problem Visa card no problem and my phone remains connected. 

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